We charge £15/Kg based on the higher of the actual or volumetric weight of the package.
We will send you an invoice for your order before we ship your order. Full payment is required before we can ship your order. Once payment is received and your order is shipped, you can expect it to arrive in 7 to 15 Business (working) days.
We always go above and beyond to package your goods as efficiently as possible. We reserve the right to package goods as we see fit. We are required to adhere to certain packaging protocols. While we strive to efficiently consolidate all items within your order, we are not always able to throw all items in your order into one box especially if this is in contravention of packaging guidelines provided to us by the airlines. We recycle and reuse boxes to keep your costs down and to stay as environmentally conscious as possible. If your order arrives at our U.K. warehouse in a torn or damaged box, we will automatically use a different box for shipping.
Our Shipping Only service only provides complimentary insurance on £100 of the value of your shipment. If your shipment has a value greater than £100, kindly email us at email@example.com to request additional insurance. The cost of insurance is 5% of the value of your shipment, with a minimum insurance charge of £30 (3,000 KES). This protects your shipment from loss while on transit. Kindly note that we do NOT provide any shipment protection coverage for items in our prohibited items list, fragile goods made of glass, ceramics, porcelain, earthenware or stoneware. We also do NOT provide any shipment protection coverage for liquids (including fragrances and lotions) or any goods that may leak or melt on transit.
We offer a combination of experience and passion in the shipping industry for our customers.